Privacy Policy

1. Introduction

Welcome to Synceria, a Vibin LLC company ("Synceria," "we," "us," or "our"). Synceria is a US-only, 18+ dating service available on iOS and Android. This Privacy Policy explains how we collect, use, share, and protect information when you use our mobile application and related services (collectively, the "Service").

By using Synceria, you agree to this Privacy Policy. If you do not agree, do not use the Service.

2. Information We Collect

We collect the following categories of information:

• Account identifiers: Email address, user ID, login metadata
• Profile and photos: Name, bio, age/DOB, pronouns, gender, preferences, and profile photos
• Sensitive data: Precise location (lat/lng), relationship and sexual preference data, and other optional sensitive profile attributes (e.g., religion, politics)
• Matching and activity data: Swipes, likes, matches, passes, blocks, and interaction history
• Communications: Chat data is handled by Stream (GetStream); reports and support messages are stored by us
• Device and app data: Device identifiers, OS/app version, IP address, push tokens, and diagnostic logs
• Subscription data: Subscription status and entitlements via RevenueCat, Apple, and Google
• Analytics and telemetry: Usage analytics and session/screen capture for debugging via PostHog
• Safety and moderation: Reports, moderation actions, and photo moderation signals (Google Cloud Vision)

Marketing emails are on hold; we do not send marketing emails at launch. We do not run ad networks or targeted advertising at launch.

3. Sources of Information

We collect information from:

• You: Information you provide during onboarding or in your profile
• Your device: App usage, device data, and location (with permission)
• Third parties: Spotify (music integration), Apple/Google (subscriptions), RevenueCat (subscription status), Stream (chat), PostHog (analytics)

4. How We Use Your Information

We use your information to:

• Provide and maintain the Service, including matching and discovery
• Enable communication between matched users
• Personalize your experience and improve the Service
• Operate subscriptions and account billing
• Send transactional notifications (matches, messages, account updates)
• Detect, prevent, and respond to fraud, abuse, and safety issues
• Provide customer support and respond to requests
• Measure performance and improve reliability (analytics/telemetry)
• Comply with legal obligations and enforce our Terms

5. How We Share Information

We share information in the following circumstances:

• With other users: Your profile and content appear to potential matches
• Service providers: Vendors who help us operate the Service, including:

• Supabase (auth, database, storage, Edge Functions)
• Stream (GetStream) for chat
• RevenueCat plus Apple/Google for subscription management and billing
• Spotify for music integration
• PostHog for analytics and session/screen capture
• Expo, Apple APNs, and Google FCM for push notifications
• Google Cloud Vision for photo moderation
• Upstash Redis for rate limiting and caching

We may also share information to comply with law, protect safety, or as part of a business transaction. We do not sell your personal information.

6. Sale/Share for Targeted Advertising

Synceria does not sell or share personal information for targeted advertising, and we do not run ad networks at launch. If this changes, we will update this policy and provide required opt-out options.

7. Sensitive Data

We may collect sensitive data such as precise location and relationship or sexual preference data. This information is used to provide matching features and personalize your experience. You can edit your profile or disable location access in your device settings.

8. Data Retention

We retain information only as long as needed for the purposes described.

• Account deletion: Profiles are hidden immediately; most data is deleted within 30 days, subject to retention exceptions
• Safety retention: Limited data may be retained for up to 90 days after account closure for safety, fraud, or legal defense
• Banned accounts: Minimal identifiers and evidence may be retained for up to 2 years for abuse prevention and appeals
• Chat: Stream retains chat messages under its own retention settings (currently 7 days after a channel is hidden/unmatched)
• Unverified accounts: Deleted after 7 days
• Data export logs: Retained for 90 days
• Discovery views: Retained for 30 days
• Swipe history (non-matches): Retained for 90 days
• Unmatched matches: Deleted after 48 hours
• Spotify artist cache: 24-48 hours

Support, feedback, and moderation records may be retained longer when necessary to resolve issues or meet legal obligations.

9. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security audits and monitoring
• Employee training on data protection

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

10. Your Rights and Choices

You may have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and associated data
• Portability: Export your data in a portable format
• Opt-out: Opt out of sale/share or targeted advertising (if applicable)
• Appeal: Appeal a denied privacy request

To exercise these rights, email admin@vibinllc.com with the subject line "Privacy Request," or submit a deletion request at synceriaapp.com/delete-account. We may verify your identity before responding. You can appeal decisions by emailing the same address with the subject line "Privacy Appeal."

We do not discriminate against users for exercising privacy rights. Authorized agents may submit requests on your behalf where permitted by law.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect and how it is used
• Right to delete your personal information
• Right to opt-out of the sale of personal information (we do not sell your data)
• Right to non-discrimination for exercising your privacy rights

12. Consumer Health Data (WA/NV)

If you are a Washington or Nevada resident, you can review our Consumer Health Data Privacy Policy at synceriaapp.com/consumer-health-data.

13. Account Deletion & Data Export

You can delete your account in the app at any time. Deletion is scheduled within 30 days and your profile is hidden immediately. If you cannot access the app, submit a request at synceriaapp.com/delete-account.

We provide data exports in a machine-readable format through the app. We may use secure, time-limited download links. Chat history is managed by Stream, and may require a separate support request.

14. Children's Privacy

Synceria is intended for users who are 18 years of age or older. We do not knowingly collect information from children under 18. If we learn that we have collected information from a child under 18, we will delete that information promptly.

15. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy in the app and updating the "Last updated" date. We may require re-acceptance for material changes.

16. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: